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Aspen API. Ethics Management & Tip Offs

Our commitment to integrity

In a global environment characterised by turmoil and the need for organisations to continuously reinvent themselves to remain relevant, the need for engaging stakeholders with integrity remains a constant for any business hoping to be sustainable into the future. It is then no surprise that Aspen’s value of Integrity, and how it is sincerely lived out in every aspect of our business, is of the utmost importance. Our unflinching commitment to this value ensures that our stakeholders maintain their trust in Aspen as a provider of high quality, affordable products to patients.

In support of this commitment to our stakeholders, I am very happy to announce the launch of the Group’s ethics management programme for 2020.

As in prior years, this programme is primarily intended to:

  • create a thorough awareness with our stakeholders (predominantly employees, suppliers and service providers) about our approach to ethical conduct, as well as our zero tolerance approach to dishonest and unethical conduct;
  • maintain the ethics structures and processes that are already in place and which support businesses to conduct their day-to-day operations in a manner that is aligned to Aspen’s ethical foundations; and
  • providing employees of the Group and external stakeholders with channels to report unethical conduct or breaches of Aspen’s policies and procedures. This includes the availability of an anonymous tip-off line (managed by an external service provider) as well as the necessary assurances that all tip-offs will be treated in confidence and investigated as deemed appropriate, with no retaliatory actions taken against whistleblowers who submit bona fide tip-offs.

The Board of Aspen Pharmacare Holdings Limited and I are fully supportive of this programme and we deem its successful implementation in 2020 as a fundamental element to the achievement of the Group’s strategic objectives in a way that demonstrates our pursuit to create shareholder value in a responsible, sustainable and ethical manner.

The Board has mandated that this programme be overseen by Riaan Verster in his capacity as Group Governance Officer. Regional Ethics Officers (REOs) and Assistant REOs have been appointed to support each of the Aspen businesses by providing advice and guidance to employees on ethics-related matters, overseeing ethics compliance, receiving reports of non-compliance, and assisting the management teams of the businesses with ethics-related tasks as and when required.

A detailed list of the appointed REOs and Assistant REOs, with their contact details is available from the link below and stakeholders are encouraged to engage with the relevant REOs and Assistant REOs should they have any queries or require any assistance in respect of the ethics management programme in your business.

Thank you for your support of this programme and your continued commitment to ensuring that we uphold our value of Integrity and placing patients at the centre of our operations.

Kind regards,
Stephen Saad
Aspen Group Chief Executive

5 February 2020


Aspen’s regional ethics officers

The Group has appointed Regional Ethics Officers who stakeholders can contact regarding any ethics issues. Download the Aspen Regional Ethics Officers February 2020 contact details here:


Tip-offs anonymous hotline

Aspen endeavours to promote a culture of openness and transparency throughout the Group. Employees and other stakeholders are encouraged to report unethical conduct and any transgressions of which they become aware.

An independently monitored whistle-blowing hotline, Deloitte’s Tip-offs Anonymous, has been rolled out to employees across the Group’s businesses, whereby employees can report suspected fraud and/or activities which are considered to be transgressions of the Group’s Code of Conduct. Tip-offs training and awareness sessions are conducted periodically to promote utilisation of the facility where necessary.

The Tip-offs service has also been extended globally to customers and suppliers of Aspen’s businesses.

All logged calls are timeously reported to Aspen’s Group Ethics Committee for consideration. Where wrongdoing, unlawful conduct or a breach of Aspen’s policies or procedures is identified, corrective action is implemented in all instances to improve controls and to prevent recurrence of the incident.

The PDFs below provide additional information required to raise any concerns about unethical behaviour at Aspen.

Codes of conduct

The Group Code of Conduct governs the conduct of all Aspen’s employees throughout the Group and is aligned with the Organisation for Economic Co-operation and Development recommendations regarding corruption. Furthermore, Aspen’s service providers and suppliers are required to adhere to the Group’s Code of Conduct in accordance with relevant clauses included in agreements with these stakeholders.

The areas covered by the Group Code of Conduct include:

  • acting in accordance with Aspen’s values;
  • equitable treatment for all;
  • acting as ambassadors of Aspen;
  • business integrity;
  • gifts, entertainment and bribery;
  • integrity of qualitative and quantitative information;
  • protection and use of property;
  • business controls;
  • confidential information;
  • insider trading;
  • safety, health, quality and the environment;
  • competition law;
  • political activities;
  • compliance;
  • accountability; and
  • corporate governance.

In line with King IV recommendations, a formalised ethics management programme has been initiated at all of the Group’s businesses. This programme is managed by the Group Governance Officer under the direction of the Social & Ethics Committee and is aimed at:

  • assisting the Audit & Risk Committee and the Social & Ethics Committee in assessing the Group’s ethics profile, risks and opportunities; and
  • assisting the Social & Ethics Committee to monitor implementation and compliance with the Group’s policies which guide expected ethical behaviour.

Aspen’s induction programme educates new employees on the ethics, values and the business philosophy of the Group. All new employees are given a copy of, and are required to sign an acceptance of, the Code of Conduct on commencement of their employment with the Group. The Code of Conduct is available to all employees on the Group’s intranet and is also contained in the employee handbook.

The Group conducts its business in a highly regulated environment, however, one in which the potential for unethical marketing and promotional practices remains inherent. Aspen endorses the ethical marketing of medicines and subscribes to the rigorous application of the Marketing Code of Practice of the Pharmaceutical Industry Association of South Africa. The Group has a written policy on gifts and benefits in terms of which employees of the Group, including directors, are prohibited from accepting or giving gifts or hospitality that are not of a nominal value or participating in events sponsored by current or prospective customers or suppliers. Any employee who receives a gift or other benefit exceeding the local currency equivalent of USD100 is required to disclose this in writing to the Company Secretary. Some types of gifts, benefits or entertainment are prohibited even if the value falls below this threshold. A Group-wide register of gifts is maintained by the Company Secretary and is noted by the Social & Ethics Committee on a periodic basis. This register is also made available for inspection by the Board or any member of senior management on request.

Aspen does not make payments or other contributions to political parties, organisations or their representatives or take part in party politics. Employees are free to participate in the political process in their private capacity provided it does not constitute a breach of the principles set out in the Code of Conduct and/or the relevant employee’s obligations to Aspen under contracts of employment and does not negatively influence their productivity or the credibility of the Group.

Conflicts of interest

The Board has adopted a formal policy to regulate conflicts of interest and trading in the Company’s securities. The latter policy, which incorporates the requirements of the JSE Listings Requirements and the Securities Services Act, 2004 (as amended), prohibits any trade in the Company’s shares by any director or employee of the Group during a closed period. The Group currently has two formal closed periods, commencing 24 hours prior to the close of the interim reporting period (31 December) and the financial year-end (30 June) up to the end of 24 hours after the respective results announcement is made. In addition, the Group may declare other closed periods or restrict dealing in the Company’s shares at any other time if directors and employees have access to potentially price-sensitive information which is not in the public domain.

At all other times, directors (including directors of any of its material subsidiaries) and the Company Secretary & Group Governance Officer may only trade with prior written approval from the Chairman. Such approval is sought and co-ordinated through the office of the Company Secretary & Group Governance Officer. An announcement of all directors’ share dealings is published in compliance with the JSE Listings Requirements.

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